Technical Service - Vietnam

Essential Duties & Responsibilities:

Technical Support:

• Understanding customer challenges and deriving technical solutions to solve problems. Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommended changes in products, service by evaluating results to customers.
• Collaborating with Neogen’s global, regional technical service team to share best practices and develop new solutions for customer engagement in our fast-changing world.
• Adapts differing techniques and methods to develop solutions local market.
• Support customer product evaluations, educate related to technical conditions, and conducts customer acceptance evaluations (CAE) or customer verification evaluations (CVE).
• Converts technical product features to meaningful user defined benefits.

Education and Training:

• Prepare annual training plan utilizing appropriate timetables. Train other stakeholders internally (marketers, local sales team, new employees, business leaders) or externally (distributors, customers, Key Opinion Leaders (KOL), professional associations, regulatory agencies, universities) on technical standards for new and existing products.
• Analyzes and summarizes training effectiveness through seminar and customer feedback. Uses feedback to further develop or refine and update training materials and manuals.

KOL Development:

• Interactions, identifies, develops, engages, and maintains relationships with Key Opinion Leaders (KOLs), professional associations, regulatory agencies, customers, and/or universities.
• Partners with marketing and sales colleagues to host customers’ event. Provides content and analyze data used in sales and marketing presentations.
• Organize KOL programs in alignment with key business objectives. Leverages established relationships/engagements to provide lectures, articles, testimonials, workshops, endorsements, research, and photos.

Sales and Marketing Support:

• Co-travels with sales reps and provides technical information that supports and enhances the sales presentation. Participates in sales and/or marketing meetings and conference calls, as requested. Supports usage of products in the context of sales support efforts.
• Localizes product documentation and communications (training, regulatory, sales, marketing, local study groups, etc.) for new and existing products. Modifies existing sales tools such as eLearning, publications, and presentations.
• Provides field support for New Product Introduction (NPI) launches.

Job Requirements/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor or Master’s degree (or scheduled) in food or microbiology or in government, service labs or manufactory’s lab are preferrable
• 3~10 years relevant working experience with in-depth knowledge in food industry
• Great communicator with strong oral and written communication skills. The ability to translate complex scientific information into clear, easy to communicate stories and messages.
• Can-do, enthusiastic, collaborative, and friendly attitude with a strong desire to improve own skills base and find improved ways of working for the benefit of the business.
• Able to travel (50% of time required to be on filed with Neogen Sales team and Distributors’ Sales team)
• Proficiency in MS Office (skilled Word, Excel & PowerPoint)
• Experience working in diverse & agile environment

Neogen Corporation is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.