Data Services Specialist - Edmonton, Canada

Job Description Summary

The primary function of the Data Services Specialist is to write and design pieces of communication to facilitate data report generation and delivery. These pieces of communication generally include the development and maintenance of NEOGEN applications based on Sales and Operations provided requirements following Systems Development Life Cycle (SDLC) best practices and methodologies. The position must develop a good understanding of the business requirements and the impact of different systems that make up and/or support the business to effectively function as an internal resource that links IT, Data Services, and Sales. The position will work with appropriate personnel/management to assure internal applications are of utmost quality and appropriate measures are taken for maintenance and new development as necessary, which includes assisting with documentation of global processes.

Justification

This position directly supports Python, MySQL and Mongo database related applications and utilizes SSRS and MSSQL for other reporting needs. There may be call for SSIS support as well. This position will be focused on requirements for maintenance, upkeep and enhancements to start with, and will grow into other applications support.

Essential Skills, Duties and Responsibilities include the following. Other duties may be assigned

  • Work with lab operations to facilitate data transmittal to customers via SSRS
  • Write reports to help with genetic trait data analysis
  • Provide support to General Manager as needed for IT projects
  • Work with sales and customer service to assist breed associations with data analysis and technical issues
  • Work with various groups for data reformats/structures for further analysis with software
  • Provide quality control review of data
  • Participates in development and use of data systems
  • Record customer related communications into CRM system
  • Maintains ISO and best practice procedures and quality SOPs
  • Generate technical documents for supporting customers and internal departments
  • Follows SDLC methodologies while coding in appropriate languages toward evolving the Genomics and Data Hub system.
  • Prepares documentation (design documents, data flows, business flows, use cases or user stories)
  • Develop systematic and thorough testing during system modification ensuring minimal negative impact upon launch of new development or bug fixes.
  • Works closely with remote development team in consideration of data flow between the various systems.
  • Work with IT group to define and identify system requirements.
  • Troubleshoot and document bugs identifying root causes and defining course for resolution. 
  • Provide user training for users of existing and newly developed applications.
  • Meets individual and departmental goals and objectives.
  • Works with Quality Manager and supports ISO procedures including development, documentation and execution.
  • Works with laboratory, data, and project managers to prepare and implement project plans for ongoing and new system development including; priority, deadlines, potential agile launch schedules.
  • Comprehensive knowledge of laboratory application and use of the system.
  • Working with stake-holders routinely update needs assessment and evaluate systems relative to identified needs, improve efficiency and accuracy within operational and business practices, and propose new development projects that support cost reductions and greater efficiencies.
  • Interacts with all levels of management and co-workers in an effective manner.

Computer Skills

This individual should have experience with various software packages and development tools including:

  • Databases: MySQL, Mongo, MS SQL (and its tools: Server Manager, Report Builder, Visual Studio / SSIS & SSRS)
  • Languages: Python, C#, HTML, CSS, JavaScript, PHP/LAMP experience a plus
  • Source Code: GitHub
  • Document Management: SharePoint, Q-Pulse, MS Teams
  • Ticketing: Workfront, Jira, Zendesk
  • Microsoft Office: Visio, OneNote, Excel, Word, PowerPoint, and Project

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
  • Judgement - Includes appropriate people in decision-making process; Asks for and offers help when needed.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organizational Support, Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Maintains confidentiality.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.  Detail oriented and demonstrated ability to manage time efficiently without structured supervision.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS degree in computing and/or life sciences discipline such as Bioinformatics, Biochemistry, Chemistry, Genetics, etc. is preferred. Training in data formatting (i.e. excel) and statistics and/or previous experience with MySQL, PERL, or R is a plus.

Language Skills

Ability to read, analyze, and interpret general science and business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Adobe Acrobat, Microsoft Excel Spreadsheet software, Microsoft Word and PowerPoint Word Processing software; programs or programming languages that can manipulate large data sets as well as network and browser applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very quiet.

If you are motivated by the above position and you have the relevant skills and experience and are ready for an interesting, full time, permanent job with great job satisfaction then submit your CV and covering letter to MMiller@NEOGEN.com explaining what makes you stand out from the crowd!

Only candidates selected for an interview will be contacted.